40% percent cost saving and in building digital colleague system to optimize world leading network equipment manufacturer org
EMT SCM achieved to save 40% of the sales and fulfilment process across 4 Geo (NA/LATAM/EMEA/APAC) by deploying RPA, IPA and SMART SCRIPT across value chain of supply chain order fulfilment and enablement
About customer
The customer is world leading network equipment and service provider across Geo spanning NA-LATAM-EMEA-APAC-INDIA market. The customer has running race to be top and requested us support Order management and fulfilment process in 5-5-5 principle to achieve the desired goal to edge competitive edge. The world leading cutting edge Hi-Tech Org in every data that gets transferred through their telecommunication equipment. The parts of the product is manufactured across multiple geo and factory-plants that gets shipped into customer place and installed seamlessly through EMT SCM Team.
The Challenge
Customer has aspiration to take “the order in 5 days, installation in 5 days and billing in 5 days”. The current system of SAP ECC, Zena and legacy system protocol, it takes 30 to 90 days to book the order and there is delivery delay and installation fault and return material issue that causes 30-40% losses to the organization.
The Objective
Ensure standardization of the process across geo and bring down from 30 to 90 days of order booking to 5 days.
Seamless communication between stakeholders to ensure faster manufacturing of the product requirement and shipment, installation at site as simple principle of 5-5-5 principle.
Realization of cash is important and Hi Tech Telco organization satisfaction at core is paramount.
Approach
EMT SCM team took it as a challenge to demonstrate 5-5-5 principle and experts and consultants were on the ground to study to bring efficient order booking and follow up through meticulous process.
To bring the desired result, EMT SCM team suggested for org wide system design and change in RUN & CHANGE Transformation approach. The Auto trigger system and live order management command control has been deployed, and field control direction has been enabled to address live tracking to ensure to address on time installation of network equipments and any damaged parts flow through RMA process.
Also, EMT SCM team did consultative services to address other parts of entire order management and fulfilment services spectrum through RPA, IPA and Smart script deployment across geo tht enabled to achieve 40% of digital colleague virtual system to cater to 60% of order management goes touch less in the system.
In Scope Activities
- L10 to L300 of end to end Order fulfilment services
- Deploying RPA/IPA and smart scripts to bring efficiency in the process
- Making sure 5-5-5 Principle to address order management-Billing-Account receivable
- Placing orders to plants and expediting on time
- Track and Trace
- Product requirement coordination and support
The Impact
5.5 Bn USD product and services had positive impact to achieve 5-5-5 principle as guided by customer and EMT Experts solution by consultative solution. This has led to 15% of cost savings of RMA and highest customer delight.
Our solution has brought meaningful thought to the world leading network equipment org and we been recognized as their great partner of ecosystem.
We stand tall by taking pride and partnering to achieve customer goal that resulting unwavering consultative solution.
