AFTER MARKET SERVICE
Changing the dynamic of the rapid product releases to the market and the competitive environment, organizations are bound to keep timely serving maintenance, spare parts, field support, end-of-life support, software and end-of-life support with guaranteed uptime arrangements. The reason to focus on After Market Service (AMS) is a gold mine for manufacturers to untap revenue and create a new revenue stream along a short path.
Manufacturers can leverage their current customer base and account information to categorize and prioritize their requirements. Improving AMS (after-market service) can boost revenue by 30% to 60% within 3 to 6 years without any large investment.
Why After Market Services
EMT SCM professionals specialized in AMS services with a proven track record for various industries such as Automotive, Medical Devices, Software, Industrial Equipment, Special Purpose Machines and Software Applications. Our deep commitment and unwavering commitment to customer objectives have shown significant benefits. Our smart, intelligent and efficient aftermarket services cut across the value chain and help our clients improve some of the complex key issues faced today, including Inventory, Procurement Spend, Network, Process Optimization, Pricing and Terms Management.
Service Scope
EMT SCM services cut across all industries through the “Follow the Sun” model for the focus areas such as
- Spare parts management
- Maintenance plans
- Logistic support
- Parts management support
Key Strategies in After Market Service
- Excellent Customer Service – Provide timely and helpful support
- Product Training – Ensure customers understand how to use your product effectively
- Regular Check In – Proactively reach out to address any issues or questions
- Listening to Customer Feedback – Actively seek feedback and make improvements
- Returns and Exchanges – Make the process smooth and hassle-free
