Optimizing Pharma Supply Chain efficiency for on time delivery
About Customer
Our customer is a globally recognized top 10 Pharmaceutical Research and Development company, specializing in the manufacture of Active Pharma Ingredient, biosimilar and speciality vaccines. Significant presence across 152 countries, the company requested to address challenges in its supply chain management that were impacting its on-time delivery has to lead customer satisfaction and operational efficiency.
The Challenge
Shipping and compliance difficulties leading to delay in delivery causes customer dissatisfaction and on-time billing & invoicing process.
Our client faced significant hurdles in its supply chain management, primarily delays in sharing shipping documents that adversely affected in-transit shipments. Further, there were recurring errors in providing the correct packing, loading and shipping instructions on documents, leading to customer dissatisfaction. The company also struggled with inadequate backup plans and inefficient tracking mechanism.
The Objective
Ensure business continuity and achieve cost savings
Faced with these challenges, our client’s objective was crystal clear: ensure seamless business continuity amid the disruptions caused by pandemic Covid-19 while adhering to ISO 9001:2015 best practices and achieving substantial cost savings. With a focus on efficiency and resilience, they set out to streamline supply chain processes, enhance on-time delivery assurance and mitigate geo compliance risk for enhanced customer satisfaction.
The Solution
Process standardization, cross-training and real-time SAP monitoring for improved SCM
To tackle these challenges head-on, we implemented tailored solutions to enhance our client’s supply chain management. We standardized processes and made improvements through continuous improvement initiatives, implemented an internal delivery tracking and governance mechanism and introduced cross-functional training programs for resource redundancy. A knowledge database was created to speed up the process and real-time SAP monitoring was adopted to enhance supply chain visibility.
Services offered to the client included:
- SO, Outbound delivery: Creating OBDs, checking material status and regional hub shipment release
- Invoice: Crafting commercial invoices, forwarding instructions, account postings
- Export and Import document creation: Handling vital documentation for cross geo transactions
- EXIM declaration: Ensuring compliance with export and import regulations
- Reporting: Generating manual documents for preferential treatment in trade
The Impact
99.8% SLA achievement, 400+ continuous improvement suggestions and significant improvement to ensure on-time delivery
Our solution had a significant positive impact on the client’s SCM. Since inception, we achieved a remarkable 99.8% SLA for all KPI metrics across all lines of business and a 99.9% quality achievement, which reduced manual errors and improved efficiency. Our team suggested over 400 continuous improvements, with 85+ adopted by the client. With our help, the client was able to leverage associates across the globe and implement a “Beat the Sun/Follow the Sun” model, resulting in on-time inter-logistics hub management.
- Process standardization and harmonization across hubs and geos
- 30% automation with collaborative RPA deployment
- Cross dock lead time reduction from seven days to immediate processing of the order from the time of visibility
- Integration of SAP ECC and ATLAS for 99% accurate data visibility to forwarders.
For Pharma companies seeking reliable supply chain, our case study stands as a testament to the power of strategic SCM optimization, compliance enhancements and unwavering focus on customer needs, resulting in unparalleled service delivery and client satisfaction.
